Foundation / included
Core AI Assistant
Eight capabilities form the managed starting scope and are configured around the client.
- 01
Business Knowledge
Answers are grounded in approved company information, services, FAQs, and supplied business content.
- 02
Customer Conversation Channel
An initial customer channel is selected and configured around customer needs and the approved technical scope.
- 03
Lead Capture
The assistant can progressively collect the prospect details that matter to the approved follow-up process.
- 04
Human Handoff
Conversation rules can identify when a person should take over or receive the customer’s context.
- 05
English + Spanish
The assistant can communicate in English and Spanish using the approved knowledge and language guidance.
- 06
Business Configuration
Each implementation receives client-specific information, instructions, response behavior, and operating rules.
- 07
Managed Knowledge
Business knowledge can be maintained through Red Sphere’s controlled administration and review workflow.
- 08
Usage Monitoring
Basic activity and usage information can support operating-cost review and implementation decisions.